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Frequently Asked Questions
How Soon Can You Ship My Item
All items on this website are either digital downloads or available to access online. You will receive a link to the email address you provided during the checkout page.
The item is available for instant download or available for online access.
There will be nothing physical to ship via mail or post.
Can I Cancel My Order
As described in the refund policy, we do not allow order cancellation. All digital sales are final.
Do You Offer Refunds Or Exchange
Due to the nature of our digital downloads, when you make a purchase on our website, you will automatically receive an instant download link through which, you can download the item.
Therefor, a refund can not be offered, because you would have already received the item.
See our refund policy link below.
I have A Problem With My Purchase
If you experience any issues with an item you purchased on our website, please contact our support and we will be very happy to resolve the issues you have.
Send an email describing the issue to
support [at] IhsanMurad DOT com
I Can't Edit The PDF I Purchased
All our PDFs and digital downloads are copyright and password protected and can’t be edited.
Your purchase license entitles you to a personal rights use.
You may not edit, change, recreate, share, give away or resell any of our products, this will be violating copyright and intellectual property laws.
Your support and understanding is highly appreciated.
How To Download
Once your purchase is complete, an automated email will be sent to your registered email address with a link to download your file, (please pay attention to the path where you download your file).
If you face any issues with receiving the automated email, check your spam folder.
If you have any questions or need help, please send an email to
support [at] IhsanMurad DOT com and I’m here to help!
Ihsan
Shipping
All products including Printables and Online Courses are in digital format. This means, there will be no physical items shipped by mail or post. All items are available for instant download, courses videos are available for access online only.
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